Job Description

FIVE STAR MOUNTAIN RENTALS

COMPANY OVERVIEW:

As a top-performing short-term rental hosting company with 75+ properties specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us. 

How are we doing that? 

We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment. 

Our core values are: 

★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating engaging content that will drive our brand forward. 

★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter. 

★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too. 

★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution. 

★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Maintenance Tech. If you would like to learn more about us, please see our company page here:  

POSITION SUMMARY:

We're looking for a reliable and thorough Maintenance Technician to deliver high-quality work. Your technical skills and professionalism will play a vital part in the upkeep and smooth operations of our properties, directly contributing to our guests' satisfaction. 

What will your day be like? 

Although you'll often work independently, you'll be part of a team passionate about maintaining the best vacation rentals in the area. During your shift, you'll conduct routine and preventive maintenance jobs, navigate property walkthroughs, and keep important amenities like hot tubs running in top condition. You'll be free to schedule your day-to-day tasks while staying connected to the management team to ensure every detail meets our standards and each property is ready to welcome the next reservation. 

You’re the right person for the job if you have a strong work ethic, are precise in your work, and can handle tasks independently with little oversight. 

Note: We request that our maintenance technicians bring a basic set of tools for maintenance and repair tasks. We will provide replacements if any of these tools break while on the job. For tasks that necessitate specialized tools that are not considered essential, we will either supply these tools or hire a contractor to complete the work. A company laptop will also be provided to complete maintenance forms and reports.

RESPONSIBILITIES:

• Perform routine and preventive maintenance tasks to ensure property equipment and facilities are in excellent condition. 
• Conduct thorough walkthroughs of properties between guest stays to identify any issues or necessary repairs. 
• Maintain hot tubs, including cleaning, balancing chemicals, and troubleshooting.
• Respond to service requests and communicate effectively with the management team to resolve maintenance issues promptly.
• Keep accurate records of maintenance and repairs conducted. 
• Assist with the setup of new properties, ensuring all systems are operational before guest arrival. 
• Uphold safety standards and comply with all company policies and regulatory requirements. 
• This is a part-time to full-time position, averaging 30-40 hours per week with the possibility of more during peak season. Will work 5-6 days a week 9a to 4p, depending on availability preferences. The Maintenance Technician will be responsible for scheduling their own work, but will work closely with the property management team to ensure all properties are well-maintained and ready for guests. 
• Conduct regular inspections of rental properties and identify any issues that need to be addressed 
• Perform routine maintenance tasks such as changing light bulbs, replacing air filters, basic repairs, and fixing leaky faucets 
• Make necessary repairs 
• Troubleshoot appliances, plumbing, and electrical systems 
• Respond to guest requests for maintenance or repairs during their stay
• Coordinate with the property management team to schedule maintenance and repairs
• Evaluate projects and order necessary supplies if needed 
• Maintain accurate records of all maintenance work performed 

QUALIFICATIONS:

• If you have 2+ years of experience in maintenance or a related field, strong communication and problem-solving skills, and the ability to work independently, we encourage you to apply for this exciting opportunity. 
• Excellent verbal and written communication skills 
• Must have a valid driver's license and reliable transportation. 
• A basic set of tools for maintenance tasks - replacements and specialized tools will be provided as necessary. 
• Able to use a laptop for maintaining digital records and completing maintenance forms and reports. 

PHYSICAL REQUIREMENTS: 

• Able to stand, sit, and walk for the majority of the day 
• Able to apply physical skills, including bending, stretching, reaching, grabbing, holding, and carrying. 
• Regularly push, pull, and lift up to 50 pounds 
• Able to climb ladders and stairs

COMPENSATION & BENEFITS:

Hourly Wage: $22 per hour 

Bonus Details: Performance bonuses are made available after 90 days. 

Benefits:  

• 2 weeks PTO 
• FSA 
• Health insurance 
• Dental insurance 
• Vision insurance 
• On-the-job training to assist you in your professional growth 

Schedule: You will manage your work schedule independently, adhering to a 30-40 hours per week framework, from 9 AM to 4 PM, 5-6 days weekly. However, during peak periods, we may require additional flexibility in your schedule to ensure all properties are well-maintained and ready to welcome guests. Availability to be on call to assist guests some evenings at a higher rate some nights.

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