Job Description

Empowering the Growth of B2B Subscription Companies

As businesses increasingly recognize the advantages of a subscription-based model-predictable revenue, scalability, and enhanced customer relationships—many still struggle with the demands of scaling efficiently. Younium was established to address this need, offering a powerful cloud-based solution for B2B companies to efficiently manage complex subscription operations, financial workflows, and reporting. ‍

Welcome to Younium!

Younium is a dynamic, fast-growing company that is now in an exciting period of expansion. Join an energetic and collaborative workplace where creativity, transparency, and individual ownership drive us forward. With offices in Amsterdam, Stockholm, Malmö, Krakow, and Philadelphia - our team spirit knows no boundaries!

Why your role matters to us

We’re looking for a Customer Success Manager to join our Philly team and help us continue delivering outstanding results for our customers in NorAm and Europe. You will be part of a global CSM team and be the primary point of contact for our customers, guiding them in maximizing the value of Younium and helping them achieve their business objectives. This role is crucial for our continuous growth in the NorAm. The ideal candidate has a consulting, CSM, and business analysis background. 

What you will do:

• Understand customer needs and requirements through active listening, probing questions, and observing body language and nonverbal cues.

• Build and maintain strong, long-lasting customer relationships (both with our NorAm and European customers). 
• Actively upsell and expand your customers’ use of our service. Identifying opportunities through customer usage, engagement, and relationships.
• Manage customer renewals and drive customer retention
• Proactively identify and address customer concerns, issues, and potential roadblocks. Collect customer feedback and insights to inform product improvements and enhancements.
• Educate and support customers on how to best use our services.
• Develop and maintain a high level of knowledge about industry benchmarks and our application.
• Contribute to continuous development of our products and services by working closely with Sales, Marketing, and Product.

About you:

• You have 3-5 years of proven experience in a Customer Success or Account Management role, preferably in the SaaS industry.
• Proficiency in ERP, CRM software, and other relevant tools is a must-have in this role.
• You are equipped with solid writing and verbal communication skills and the ability to communicate information to individuals in various roles, including those with technical and non-technical understanding.
• If you have an overall knowledge of the financial processes in a company - "quote to cash," that is considered beneficial knowledge for this role.

Our team

We are currently a team of 65 people working in Stockholm, Malmö, Amsterdam, Philadelphia, Krakow, and remotely. We are proud to have a strong community and good team spirit, are agile, and are changing rapidly in a growth-oriented environment. We have clear responsibilities and defined ownership but with a mindset to collaborate and help each other out throughout the team. There are plenty of opportunities and room to grow, a belief in inclusion, and allowing people to grow, learn, and contribute. We have sustainable working conditions and work-life balance through the ability to do remote work and flexible working hours. Ultimately, our ongoing quest is to have fun in everything we do at work and outside! 

We are proud of our employee engagement and eNPS score. Please read more about what our colleagues think of Younium as an employer ➡️ here

Convinced yet? We're looking forward to your application!

⏰ starting date for this position will preferably be ASAP.

Please note that we do not offer any relocation package, nor will we recruit outside the US for this position. This role will be based in (or near) Philadelphia. Most work will be conducted remotely, with occasional travel required to our hubs in Philadelphia, Stockholm, and Amsterdam.

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